Human and Organisational Factors in IT Resiliance
One day awareness course for managers and corporate IT specialists
About the course
This short course provides an overview of the effects of human and organisational factors on risk, resilience and dependability, and the methods used to assess those effects.
Course dates in 2010
- 09.30 - 17.30, Monday, 15 February 2010 (Welcome starts at 09:00 with coffee)
The course will be held in room AG01, College Building, City University London
How you benefit
Those attending the course will gain an awareness of the potential problems associated with human error and automation surprises as well as people's positive contributions to resilience and dependability.
After attending this one-day course, participants will:
- recognise the roles of human and organisational factors in complex socio-technical systems
- identify methods to study human performance and understand the implications of relevant techniques for dependability and resilience
Course outline
- Introduction to human and organizational factors
- Human fallibility and human resourcefulness
- Methods to study human performance (e.g. human reliability assessment, task analysis)
- Automation bias in computerised decision support
- Organisational factors: high reliability organisations, resilience engineering
- Demonstrations and practical exercises
How to book
To book your place on the course please complete and return the Course Booking Form (Word document).
Cost
£450 for the first delegate
£380 for each additional delegate from the same organisation.
Further information
Contact us
Tel: 020 7040 8423
Fax: 020 7040 8585
Email: gsmith@csr.city.ac.uk