Human and Organisational Factors in IT Resilience
One day awareness and update course for managers and corporate IT specialists
Outline of the day
- Introduction: roles of humans in socio-technical systems
- Automation-induced human error
- Designing for failure detection & recovery
- Methods to study human performance
- Demonstrations and practical exercises
- Organisational factors: high reliability organisations, resilience engineering
- Wrap up
Course dates in 2010
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11 May 2010 (Tuesday); 09.30 - 17.30 (Welcome starts at 09:00 with coffee)
Venue: Room C143, Northampton Square, City University London
About the course
Human and organisational factors are important determinants of IT resilience. Humans play varied crucial roles in IT, whether as users or skilled operators, as administrators, or as designers and developers of computer-based systems. Thus, the study of risk and resilience is increasingly recognising the relevance of considering the role of human users and that of the social and organisational contexts of computer use.
Humans affect dependability and resilience in many different ways. Humans can increase risks, by making mistakes or via malicious behaviour, but they can also make a positive contribution to system dependability and resilience because of their flexibility and ability to detect problems and to initiate recovery actions.
The course is delivered by experts from the internationally-renowned Centre for Software Reliability (Prof. Lorenzo Strigini and Dr. Eugenio Alberdi).
How you benefit
Designed for an audience with an IT background and an interest in human factors, this one day course provides:
- an awareness of the potential problems associated with human error and automation surprises
- an introduction to the positive contributions that people make to resilience and dependability
- an understanding of the effects of organisational factors on risk, resilience and dependability
- an overview of methods used to assess human and organizational factors
Cost
£250 for the first delegate. Contact us for discounts for additional delegates from the same organisation
A £50 discount applies for registrations received by the 30th of April.
How to book
To book your place on the course please complete and return the Course Booking Form
Further information
For more information, please contact us at:
Tel: 020 7040 8423
Fax: 020 7040 8585
Email: enquiries@csr.city.ac.uk